NOTES AND OTHERS
Please note Bauble Love only deals in genuine and authentic vintage old products from Afghanistan (afghan jewelry) and India (lambhani and vintage 925) These products are not newly made but have been owned and worn by tribal women. These pieces of jewelry are often thicker and moderate to heavy to wear.
They have been made approximately 50 to 60 years from today and hence will carry minor irregularities. This may include missing stones, chips, cuts, change in colour, minor stains. None of these are seen as defects because this is a condition of the product at the time of procurement.
Please note bracelets and cuffs will come in fixed sizes they are non adjustable. You will find this information mentioned in the product description.
Please note for earrings we have specifically mentioned the size and weight of the product in the product description. Details like thickness of piercing (if required and above the regular size), weight tolerability (for heavy weight earrings) are all mentioned in the product description.
We don't accept returns on vintage unless the product delivered is damaged or defective or different than what you had placed an order for. Please note we don't make any exceptions to the policy.
If you happen to have any concerns please connect with us at +91 7483555313 or at firstname.lastname@example.org and our team will be happy to help you.
If you love our jewelry and have a dream piece in mind then please get in touch. We offer customization on all our glass jewelry styles. Whether it’s a birthday gift or wedding event you want to wear them to, we can work with you to design and make something truly special.
Once the final design is approved, we will provide you with the estimated time of completion and arrange payment. We will keep you well informed with updates at every step of the way.
There is often a wait list for custom pieces so please leave plenty of time when ordering.
1. All online paid orders ABOVE 6000 are eligible for free gift with purchase. The gift is at the discretion of Bauble Love. Multiple orders placed within 24 hours will recieve a single gift.
2. Exchange/Returned orders + orders bought with credit note are not eligible for free gifts.
3. Free gift may not be added in case any additional free product is on offer or available during sale.
Bauble Love rewards is our love to you! You can find more information on the pop up on the left side of this page.
Please note you cannot combine coupons and ongoing offers/ credit notes with the reward points.
Bauble Love offers repair service subject to the type of product and type of repair work involved.
Please connect with us at +91 7483555313 or at email@example.com and our team will be happy to help you
Please email us at firstname.lastname@example.org and we will send you an estimate. The customer would need to bear the cost of the repairs and shipping.
We ship all orders within 24 hours. Orders placed post 2am on Saturday ship on Monday only.
If we are late in shipping your order, our team member will connect with you over email. Please ensure you share the correct contact details with us.
For all orders within India, we offer free shipping on prepaid orders above 6000.
COD is available for all domestic orders and starts at INR 150, charges for the same are calculated basis your order value, weight of the products and available at checkout.
For deliveries within India all taxes and duties are included in the price of the product listed on the Website
All orders ship as per the stated timeline. Metro connections can expect delivery in 3-4 working days. Non Metro connections can expect delivery in 3-7 working days. These delivery timelines are estimates and not actuals. Delivery timelines vary on external factors of logistics partners that are outside our control.
We offer regular shipping with Delhivery, DTDC and Xpressbees.
Expedited Shipping (offered for all connections but mostly for metro - mumbai, delhi, banglore, kolkata and chennai)
All orders ship as per the stated timeline. Metro connections can expect delivery in 1-2 working days. Non Metro connections can expect delivery in 3-5 working days. These delivery timelines are estimates and not actuals. Delivery timelines vary on external factors of logistics partners that are outside our control.
We offer expedited shipping with bluedart only.
NOTE: Pincode availability is dynamic and changes without notification from the carrier. In case bluedart is not available expedited shipping charges will be refunded back to your source account.
Pre Orders ship within 25-30 working days from the date of placing your order. Please check our pre order policy for more information
We ship all orders within 3 working days hours.
For International deliveries, shipping is calculated basis your order value and available at checkout.
All international orders take 7-15 working days to get delivered. Please refer to international shipping tab for more. This depends on your country, duty and custom clearance timelines. At times orders can get delayed for reasons outside of our control.
If your order is delayed beyond 4 weeks of the estimated Delivery Time for some unforeseen reasons, we will get in touch with you to check if you would still like to continue with your order. Please note this clause will not be applicable for holiday season of thanksgiving, Christmas Etc.
Delivery Time for your order starts from the date of shipping. We will send you a tracking number and link to our courier company with your shipping confirmation email so you can track your order.
Bauble Love insures each order during the time it is in transit until it is delivered to you. We require a signature and proof of ID for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient other than yourself for delivery purposes (for example as a gift), then you accept a signature by them as well as their photo ID as evidence of delivery.
We aim to deliver all your orders within the shortest possible time frame and process orders immediately. We don't accept cancellations on any orders once placed and fulfilled.
COD cancellation are taken up with cod fair play policy
Some customers do not accept COD order at the time of delivery due to various reasons – including change of mind. Due to this the parcel comes back to us which is called as RTO or return to Origin – which includes 200% courier fee. That means that for a parcel that is not delivered and comes back to us we have to spend approx Rs 400-600 INR unnecessarily. Moreover if the product was short in supply it is blocked only in transit for 15-20 days – and during this time a genuine buyer is not able to buy that product as it becomes temporarily out of stock! So- in the end only the genuine customers suffer due to non-delivery of a confirmed COD order.
We are always happy to provide COD of any value to all genuine customers who have a good track record in accepting COD orders. We process such orders manually and change a high value transaction into COD for all genuine clients. On the other hand – we blacklist all customers who do not accept COD orders without a valid reason.
In addition to this please also note that, “If any Confirmed COD order” is refused by acustomer at the time of delivery , we will not be able to provide COD facility to that client in future.
Please note if you are making a purchase with Bauble Love it is assumed you are aware and have gone through our policy. All product/purchases are treated as per the policy listed below.
All our products are handcrafted by traditional artisans in India, resulting in each product being unique and slightly different from one another. Since natural stones, beads are organic in nature (no plastics for us, you or the planet), they may vary slightly.
1. We have 2 day return policy.
If ANY of the products delivered has a genuine quality/manufacturing defect, is broken/damaged, or a wrong product is delivered to you, please write to us at email@example.com along with the photograph of the product as soon as you have opened the packaging. We will try to replace the product or issue a credit note/ depending on the scenario.
Any complaint that is reported after 2 days of delivery will not be accepted.
2. To be eligible for a return, the item must be in the same condition that you received it, unworn or unused, with tags as always, and in its original packaging along with the box and other materials we had sent to you. You’ll also need the receipt or proof of purchase. So do make sure you use a valid email address while placing your order and it will be a super quick process for you to get in touch.
3. Once your return is approved our team will share the return guidline with the shipping address. Please self ship the product to us. The maximum timeline for self shipping return is 10 days from the date of return approval. Any returns received beyond the 10 day period shared in the email will not be accepted.
4. Please note we do not offer refund through cash or credit. You can opt for spot exchange with another product of your choice or store credit for a period of 6 months.
Any credit note issued will be minus the shipping payable. Cost of shipping the exchange will be shared as mentioned above.
NON RETURNABLE ITEMS
1. Products purchased under promotional offer/End of season Sale/ Flash discounts/Buy 1 GET 2 cannot be exchanged or returned. Please get in touch if you have questions or concerns about your specific item before placing your order.
2. We don't accept returns on vintage - Afghan & Lambhani and 925 silver jewelry. Please refer to our notes section for more information on vintage. You can also reach out to us at firstname.lastname@example.org or contact us +91 7483555313 for any questions, help or assistance prior to your purchase.
We don't accept returns on products bought with credit note. In rare circumstaces a return on the same will be accepted. In such a case, the customer is to ship the product to us. Charges of 150-200 will be levied against the same to compensate for packaging and return pick up charges.
Please note that all personalized or custom products are made just for you at your request hence we don't accept returns on them.
You can always contact us for any return question at email@example.com
Please find our credit note policy shared below.
1. Your credit note details are made available on your registred email with us. All credit notes are issued for the duration on one year.
2. Credit note cannot be combined with any other ongoing offer on the website/ coupons / credit notes / gift cards on the website.
3. Credit cards cannot be converted into refunds.
4. No extension is offered on credit note period. Plese utilize the same before it expires.