Return & Refund Policy
Please note: If you have made a purchase at Bauble Love we assume that you have gone through and are aware of the refund/exchange policy stated below:
Before you return a product, please take a moment to understand how our products are made. Most of our products are handcrafted by traditional craft persons from India and other countries resulting in each product being unique and slightly different from the other. The stones therefore may vary slightly. All our products go through quality control before shipping.
At Bauble Love, we strive to ensure that our customers are receiving products that are of the highest quality. In the unlikely event that you have received a product in less than pristine condition, please write to us at firstname.lastname@example.orgA product is eligible for return within 3 days of delivery in the following cases:
- You don't like the look and feel of the product.
- A wrong product has been sent by our team.
- There is a manufacturing defect on the product with respect to design or wearability.
- The product is damaged in transit.
- In cases where the product is damaged or defective, we can offer free doorstep pickup and a replacement or refund for the equivalent amount.
- Before we arrange for your damaged/incorrect product to be returned to us, you are required to send us a photograph of the product. Our team will respond to you immediately.
- Once we have received your email and our Quality Control team has authorized the return, we will arrange for a courier to collect the goods and return them to us. You must ensure that the item is adequately packaged in its original packaging and nothing else.We are not liable for damage caused by inadequate packaging by you.Items that are damaged when we receive them will not be eligible for refund.
- Please ensure all original packing including your shipping label, the packing your products came in and any other brand content is there. If any of the above are missing Bauble Love reserves the right to cancel the return. No refund will be issued in such a case.
In case of any other reason for return or exchange, customer will bear the cost of reverse doorstep pickup (Rs.150). Further, exchange or refund value will exclude any forward shipping charges that may have been paid by the customer at the time of ordering.
- Below cases do not qualify for a refund or exchange:
- Minor color or design variations. Such variations are a part of the handcrafting process and beyond the control of our craftsmen. This is applicable on all artisan made products under BAUBLE X STUDIO. We provide you with accurate images and detailed description of the product. Please feel free to reach out to us for any more information prior to making your purchase.
- Vintage jewelry is prone to missing parts, stones, metal cuts and minor variations. This is due to the product being genuinely old (its pre-owned and has changed hands before coming to us) and its condition before it reaches us. We don't treat these as damages or defects.
- If your product darkens over time. Natural oxidization is a property of any metal and is caused by varying climatic & storage conditions. Our jewelry is free of shine metals such as nickel and cadmium this prevents early corrosion and skin allergy and is coated to preserve the same.. You can visit our jewelry care page for more information on how to clean and preserve your jewelry.
- There will be no exchange and no return on discounted products bought during sale, unless there is a quality defect that has gone unnoticed from our end.
- Sunglasses & Nose pins are final sale.
- Refunds are issued through store credit only. Bauble love does not issue cash refunds.
- Cancellations are only accepted if the request is made within 3 hours of order placed.