Return & Refund Policy
Please note: If you have made a purchase at Bauble love it is being assumed that you have gone through our return and refund policy.
NOTE for pre orders: All pre orders for silver jewelry will be shipped once our workshop in Jaipur is allowed to resume work. The workshop is in a containment zone and no non essentials activity is allowed.
Before you return a product, please take a moment to understand how our products are made. Most of our products are handcrafted by traditional craft persons from India and other countries resulting in each product being unique and slightly different from the other. The stones, structure and feel therefore may vary slightly. All our products go through quality control before shipping.
If you wish to return/exchange any product you have received please contact us only from your registered email id with us within 48 hours of receiving your order at email@example.com | We accept all return request on email only.
Please find the steps given below:
- Once your return is approved by the team. Please ensure all original packing including your shipping label, the packing your products came in and any other brand content is there. If any of the above are missing Bauble Love reserves the right to cancel the return. No refund will be issued in such a case.
- Customer will bear the cost of reverse doorstep pickup and in return we will ship your exchange at our cost. Return shipping will have a maximum timeline on 10 days from the date of dispatch. If you return is coming beyond the prescribed date it will not be accepted and returned by us.
- Exchange is only applicable on another unit of the same product. We issue all refunds through store credit. Your final refund will exclude any forwarding charges (if applicable) paid at the time of placing your order as those are directly payable to logistics aggregators.
Below cases do not qualify for a refund or exchange:
- We don't accept returns on vintage unless the product is damaged in transit or different than what you have ordered for. Vintage jewelry styles at Bauble Love are authenticated old pieces and hence prone to missing parts, stones, metal cuts and minor variations. They are generally heavy to wear. This is due to the product being genuinely old (its pre-owned and has changed hands before coming to us) and its condition before it has reached is is not under our control. These are not seen as damages or defects. For each and every product we have detailed product description mentioning their condition, size and fit. Please read the same before placing your order. Additionally for absolutely any other query please feel free to get in touch with us on email at firstname.lastname@example.org or whatsapp on +91 7483555313. Our team will assist with any added information that you would wish to know or any doubt that you might have about the product.
- NOTE ON HAIR PINS: Each and every hair pin is different in style, make and adjustments, their fit and use depends on your hair volume, style and how you choose to wear them. The main purpose of the pin is novelty. We don't accept any returns on any hair pins sold unless and until they are damaged or different than what has been seen and listed in the description on the page.
- There will be no exchange and no return on discounted products bought during sale, unless there is a defect that has gone unnoticed from our end.
- Nose Pins & Sunglasses are final sale.
- Products returned are found to be used or in a damaged condition.
- Cancellations are only accepted if the request is made within 3 hours of order placed.
- COVID19 update: All orders will be shipped once your pin code and area are declared safe as per instructions of Home Ministry and the Government of India. No refunds or order cancellation is valid during this period.